Hi,
Execute the sslconfig.exe on the server ( if client tools are installed on server ) or on the client at the following command prompt:
C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86
As Client tools will use the 32 bit only!
using the following command:
sslconfig.exe -dir C:\SSL -mycert servercert.der -rootcert cacert.der -mykey server.key -passphrase passphrase.txt -protocol ssl
For Mobile, open a new thread in the SAP BI Mobile community.
I think, if you are trying to connect your handheld device through proxy, it will not work.
you have to disable your proxy
Also, make sure you are able to open https://servername:8443 using safari first?
Regards,
Atul B