Check this guide
https://websmp208.sap-ag.de/~sapidb/011000358700001056012011E/ChaRM_ConfigUpgrGd_11.pdf
Also check the other articles from her.
http://scn.sap.com/docs/DOC-35291
You can also try to contact her by mail as mentioned in this discussion.
http://scn.sap.com/thread/3344230
Regards
RB