Re: New agent doesn't shows in the telefoonbook.

Hi Salim,

The BJS and Directory logs can usually be found at: \SAP\ContactCenter\Logs\VU_Administrator. If this was installed under the Administrator VU template.

The BJS logs should be something like:

BatchJobSrv_SERVERNAME_COMPANY_VU_Administrator_20151111.log

You can check for keywords: DirSync: and should see something like ->

TRC> DirSync: Job[DirSync] is due in 0d 0h 1m 19secs

The Directory Server logs should also be in the same directory and the name should be something like:

DirectoryServer_SERVERNAME_COMPANY_VU_Administrator_20151111.log.

I would like you to try the following steps though, if you don't mind .

1. From CDT (you should have enough rights to create directory entries though), add a sample.
2. Select Subdirectory from the pop-up.
   
   
3. Enter a name for this subdirectory:
   
4. Now, do the same as before an add a person:
   
5. Enter the details and save:
   
6. Wait for a bit and then check the entry:
   
7. if there is no update after some time, you may want to check the entries directly from the database; although this should be the last alternative - not a good idea to access the database directly unless exceptionally required .
   
   
   Copy the DirectoryEntryGuid from the first query and paste it in the second query below:
   

I hope this helps.

- Lloyd