Hello everyone,
I have a question about the dunning wizard and dunning levels (in version 8.8 or 9.0).
If a customer has invoices credit notes (not linked to invoices) due or journal entries, there are displayed in the dunning recommendations but the CN and JE have with the level 0, whereas the invoices have the current dunning level.
As a consequence, if we want to print one letter by dunning level, only the invoices are printed, not the CN or JE. To have everything in the same letter, we need to set one letter by partner in the dunning term.
Why the CN not linked to invoices and JE have the level 0, even if they are due?
Thanks and regards,
Thibault