Hi Billy,
You should check same in your test or development system. It seems that QA is not in scoped or not assigned in WoC view.
Check if your QA is assigned to WOC view
In Work center view under RBAMData->AssignedObject you should add QA screen. see the below image
If you find QA is assigned to correct work center view and particular solution is scoped and everything is working in your test/dev tenant. Then you should raise incident in prod tenant.
Regards
Sunil