Hi Vijay
http://www.service.sap.com/bpm
is moved to SAP SDN Wiki.
Central Wiki Place is https://wiki.scn.sap.com/wiki/display/SM/SAP+Solution+Manager+WIKI+-+Business+Process+Operations
if you want to see the standard OTC process, please look at BPImp area.
https://wiki.scn.sap.com/wiki/display/SM/Business+Process+Improvement
->Best Practice - Key Figures per Process
Best Regards
Keiji Mishima