Jelena,
"Half of SCN folks...brain is off but still going"
Can't blame anyone, SCN is pro bono and switching off the human CPU does not risk a dip in one's reputation with the client...so it is a ping-pong of information garbage. Give me garbage (repeat or basic question) and i will give you garbage in turn (link farm, copy paste).
In real world too...one of the strategies is to confuse the client with extra and unnecessary questions, technical jargon and unrealistic timeline projections, portraying that what we do is verrrrrry difficult 
Maybe on Fridays, me the SAP analyst can switch of my brain and go on...surely for the second half of Friday..comeooon....give me atleast that much....even though I am a "consultant" busy consulting...him, (turning around) and then consulting her!
TW